Returns & Exchanges
At Chessington Garden Centre, we want you to be completely satisfied with your purchase; if you change your mind, you can return most items within 28 days for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original packaging, unused, and accompanied by a valid proof of purchase such as a receipt or order confirmation.
Choose Your Method
Small items can be returned via post or brought directly to our customer service desk in-store, while larger furniture or plants may require a scheduled collection.
Package Your Items
Securely pack your goods to prevent damage during transit, ensuring all components and manuals are included inside the parcel.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund back to the original payment method within 5 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing